MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

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The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. As a result, cross-selling became easier, and customer service could be improved. At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. Are the problems described in the case likely to be repeated? Additionally, the systems allowed for online support of customers, agents and brokers. The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability to support changes in business processes. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses.

Saving lots of time for restoration of previous day data. How well is Income prepared for the future? This allowed Income to view a summary of each customer over different products and business areas. How were the problems resolved by the new digital system? You are commenting using your Google account. Proposals were allocated to underwriting staff, mostly at random.

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modernization of ntuc income case study questions

It also contains a product definition module that supports new products, new channels and changes in business process. The insurer employs about 3, insurance ntuv and 1, office staff, with the majority located across an eight-branch network.

Case 4: – Modernization of NTUC – Osmangoniblogs

With the new information system, Income is now equipped to face the challenges of the industry. The collection schedule could introduce delays of two to three days. This is made possible with the use of two or more servers connected by two or more communication lines. Partnership with Development Authority and Microsoft to launch the community web portal, Big Trumpet. To find out more, including how to control cookies, see here: The paper-based insurance processes were replaced by a paperless platform.

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In addition, Income also revamped its business continuity and disaster-recovery plans. Indespite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information systems, it still frequently broke down.

modernization of ntuc income case study questions

When a system breakdown did occur, work had to be stopped while data was restored. Income had problems with how they process their insurance because it is very tedious and paper-based.

Refilling would again take about two days. Income is able to provide support to agents, brokers, and customers to do online services regularly. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. As a part of eBao implementation, Income decided to replace its entire IT infrastructure with a more robust, scalable architecture. The benefits of Income reap from the new system are: Income had to throw away all paper records, including legal paper documents.

Since there was no clear document management system, retrieval of documents take days to accomplish.

Case Study 2: Modernization of NTUC Income (pages 105-106)

Products should be constantly improved and new designs should always be made available. I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again.

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modernization of ntuc income case study questions

Are the problems described in the case likely to be repeated? Many users can access the system at one time, any time, and anywhere.

Saving lots of time for restoration of previous day data. What benefits did Income reap from new system?

Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. Blogger 21 November at When it broke down, work would stop and the staff would choose either data reconciliation or backup, which was costly and time-consuming. Tedious and paper-based insurance processes which causes delay and time consuming frequent systems breakdown and insufficient functional back-up systems.

Additionally, the systems allowed for online support of customers, agents and brokers. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time.

kodernization Leave a Reply Cancel reply Enter your comment here Notify me of new comments via email. The new system was operational on high-quality platform with multiple servers and communication lines.

Home About this blog. The software comprised of three subsystems and has everything Income is looking for — a customer-centric design, seamless integration stjdy imaging and barcode technology, a product definition module that supports new products, new channels and changes in business process.