JETBLUE AND WESTJET A TALE OF TWO IS PROJECTS CASE STUDY SOLUTION

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Technical risks can be controlled by moving them forward in the project so that they are proven out nearly immediately. However, later in the project they may not have much input and therefore aren’t a risk if they leave. That is, identify all of the risks possible in the project. Airlines such as WestJet and JetBlue promote low-cost and high-efficiency carriers by giving extremely competitive fares and outstanding customer service. However, there are still glitches call wait times increased and not all of the airport kiosks and ticket printers came online right away. For instance, the loss of a subject matter expert early in the project is a risk because their input is still needed.

Not every mitigation strategy needs to involve money. On the other hand, JetBlue make its switch on Friday night because Saturday traffic tends to be low. These problems impact both of the airlines operational activities and decision making to change their initial carrier which had started out as a system designed for smaller start-up airlines to a better carrier. The loss of a key team member may have a low probability; however, the impact to the project can be great. This is also a part of the process that typically helps validate the estimates made above. Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these.

d’ace: CHAPTER JETBLUE AND WESTJET: A TALE OF TWO INFORMATION SYSTEM PROJECTS

This is also a part of the process that typically helps validate the estimates made above. That step happens later. In general, the fastest way to reduce the overall risk quotient for a project is to tackle the controllable risks early in the project. Since WestJet had not anticipated the transfer time required to move the files, they had failed iw reduce its passenger loads on flights operating immediately after the charge over.

Airlines such as WestJet and JetBlue promote low-cost and high-efficiency carriers by giving extremely competitive fares and outstanding customer service.

  NLEC ESSAY COMPETITION

This delay provoked a deluge of customer dissatisfaction. But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these. Once the risks are prioritized, go through the list and identify which risks are controllable, which risks are things that can be mitigated, and which risks must be accepted.

They also wanted additional functions, such as the ability to link their prices and seat inventories to other airlines with whom they might wish to cooperate.

The more quickly the risk associated with an item to be validated the more quickly the risk is no longer a risk so its probability can be zeroed out. The airline sent apology letters, offered flight credits to customers and bolstered call center with temporary staffers.

JetBlue and WestJet: A Tale of Two IS Projects – Assignment Example

Reservation system for these airlines are so important that when these companies need to make sweeping IT upgrades, their relationships with customers and their brands can be tarnished if things go awry.

Some people struggle with the evaluation step because both of the numbers, percentage and impact, are guesses. From a customer perspective, only one of two things can happen: Cse risks can be controlled by moving them forward in the project so that they are proven out nearly solutoin. Both WestJet and JetBlue previously used a system designed for start-up airlines with simpler needs.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

Most people value their own sense of self-worth if they believe that their ability to meet their personal commitments is a part of the admirable part of their self.

The objective is to develop a framework for evaluating the various risks against one another. The migration required WestJet agents to go through complex steps to process the data. Focusing on controllable risks won’t completely eliminate risk but it will quickly cut it down. It is structured, defined requirements run lower risk.

jetblue and westjet a tale of two is projects case study solution

However, there are still glitches call wait times increased and not all of the airport kiosks and ticket printers came online right away. Now that risk quotient for the various risks is identified, it’s possible to prioritize the risks for the project. Hundreds of thousands of bookings for future flights that were made before the charge over were inaccessible during the file transfer from Calgary to Oklahoma.

  WWU EW ESSAY

The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer. Posted by d ace at 2: The step is to inventory the situation. That is, identify all of the risks possible in the project.

However, later in the project they may not have much input and therefore aren’t a risk if they leave. In addition to the increase in customer complaint calls, customers also took to the Internet to express their displeasure.

jetblue and westjet a tale of two is projects case study solution

In FebruaryJetBlue tried to operate flights during a blizzard when all other major airlines had already canceled their flights. For WestJet, the critical issue that they face was the transfer of itsfiles containing data on transactions for past WestJet customers who had already purchased flight, from its old reservation system serves in Calgary to Sabre servers in Oklahoma.

But JetBlue had also experienced similar customer service debacles in the past. Simply getting a verbal, personal commitment to finish the project is often enough to further reduce the probability that a person will leave during the project.

JetBlue and WestJet: A Tale of Two IS Projects Case Study

The project size is indicated by cost, time, number of organizational units affected, and issue of organizational complexity. Most of all, however, it should include the things that are new in the project. This turn out to be a poor decision, as the weather conditions prevented the flights from taking off and passengers were stranded for as long as 10 hours.